All Covered Help Desk support is available 24/7, 365 days a year, including weekends and holidays, to help your organization’s users with their IT support needs.
When one of your IT users has a question or needs help with a program or device, they’ll have immediate access to technical support from All Covered engineers.
Problems with technology can arise anywhere at any time. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. When users call our help desk, they can be sure to have their needs understood and addressed promptly.
We’re able to do this because our help desk is staffed in the United States by All Covered engineers who are held to the same standards as our engineers visiting your business site.
Is responsible for handling remote client requests for network and desktop issues that are of an urgent, same-day-resolution nature. To better serve your IT network needs, the RSC offers 24 hour a day, seven days a week coverage.
Is the early warning system for your IT network. NOC technicians supervise clients' remote monitoring system for alerts that indicate trouble with servers, routers, switches, firewalls, and applications. If a problem is detected, technicians will assess the problem and perform basic troubleshooting.
Even the most stable and patched IT systems can develop problems that need to be addressed. If any part of your organization’s IT systems develop a problem, we'll know about it immediately, often before you do. We’ll remotely access your organization’s IT systems and initiate remote support to address the problem. If the IT system issue needs to be addressed onsite, All Covered offers emergency onsite response support.